Shipping policy

Shipping Policy

Last updated: 05/07/2026

This Shipping Policy applies to orders placed with Swedish Labs, operated by VELINA GROUP LLC.

1. Domestic U.S. Shipping

We currently ship domestic U.S. orders within the United States.

Estimated domestic delivery time is typically 3–5 business days after your order has been processed and shipped.

2. Processing Time

Orders are processed during normal business days. Business days do not include weekends, federal holidays, carrier holidays, or closures outside our control.

Processing times may vary during high-volume periods, product launches, holidays, or unexpected fulfillment delays.

3. Tracking Information

Once your order ships, you will receive a tracking code by email or SMS, depending on the contact information provided at checkout.

Customers are responsible for monitoring tracking updates after shipment.

4. Shipping Insurance

Eligible shipments include insurance against loss in transit.

If your package is confirmed lost by the shipping carrier, please contact us at info@swedishlabs.com. We may open a carrier claim and, once the loss is confirmed, provide an appropriate resolution such as a replacement shipment.

5. Lost Packages

A package is not considered lost until the carrier completes its investigation or confirms the shipment as lost.

We are not responsible for delays while a carrier investigation is pending.

6. Delivered Packages

If tracking shows that an order was delivered to the shipping address provided at checkout, we are not responsible for theft, loss, or missing packages after delivery.

Please check with household members, neighbors, building staff, mailrooms, parcel lockers, or the shipping carrier before contacting us.

7. Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

We are not responsible for lost, delayed, returned, or misdelivered packages caused by an incorrect or incomplete address provided by the customer.

8. Refused or Unclaimed Deliveries

If a package is refused, unclaimed, rejected, or returned to sender due to customer action or inaction, the order will not automatically qualify for a refund.

Any shipping fees, carrier fees, return-to-sender fees, or handling costs may be deducted from any eligible refund where permitted by law.

9. Shipping Delays

Delivery estimates are not guarantees. Delays may occur due to carrier issues, weather, holidays, high shipping volume, fulfillment delays, incorrect addresses, or circumstances outside our control.