Return & Refund Policy

Last updated: 05/07/2026

This Return & Refund Policy applies to purchases made from Swedish Labs, operated by VELINA GROUP LLC, through our official website.

By placing an order with us, you agree to the terms of this Return & Refund Policy.

1. All Sales Are Final

Due to the hygienic, consumable, and personal-use nature of our liposomal liquid supplement products, all sales are final.

We do not accept returns, exchanges, or refunds for reasons including, but not limited to:

• Change of mind
• Ordering the wrong product
• Disliking the taste, texture, smell, color, or consistency
• Personal preference
• Failure to read product details before purchase
• Unwanted items
• Delayed use of the product
• Opened, used, partially used, or unsealed products
• Products affected after delivery by improper storage, heat exposure, misuse, or handling

2. Hygiene & Safety Policy

Our products are liquid supplements intended for personal consumption. For health, hygiene, safety, and quality-control reasons, we cannot accept returned products back into inventory.

Once an order leaves our facility or fulfillment partner, we cannot verify whether the product has been opened, tampered with, stored correctly, exposed to heat, contaminated, or otherwise compromised.

For this reason, we do not resell returned consumable products and do not accept returns except where required by applicable law or where the item arrives damaged, defective, or incorrect.

3. Exceptions

We may review refund or replacement requests only in the following limited cases:

• The item arrived damaged
• The item was defective upon arrival
• You received the wrong product
• Your package was confirmed lost by the shipping carrier
• A refund is required by applicable law

Approval is not automatic. All requests are reviewed by our customer support team.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us at info@swedishlabs.com within 48 hours of delivery.

Your email must include:

• Your order number
• Your full name
• A description of the issue
• Clear photos of the product
• Clear photos of the packaging
• Clear photos of the shipping label

We may request additional information before approving a replacement, refund, or other resolution.

If the issue is approved, we may offer, at our discretion:

• A replacement product
• Store credit
• A refund to the original payment method

5. Opened or Used Products

Opened, used, partially used, or unsealed products are not eligible for return, exchange, or refund.

This applies even if the customer is dissatisfied with the taste, experience, result, or personal suitability of the product.

6. Product Results Disclaimer

Individual experiences with supplements may vary. We do not guarantee specific results from using our products.

No refund will be issued because a customer believes the product did not produce a desired or expected result.

7. Order Cancellations

Orders may not be canceled once they have been processed, packed, shipped, or transferred to fulfillment.

If you contact us immediately after placing your order, we may attempt to cancel it before processing, but cancellation is not guaranteed.

8. Refused Deliveries

If a customer refuses delivery of an order, fails to accept the package, or rejects the shipment without our written approval, the order will not automatically qualify for a refund.

Any shipping fees, carrier fees, return-to-sender fees, handling fees, or other costs charged to us may be deducted from any eligible refund where permitted by law.

9. Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

We are not responsible for lost, delayed, returned, or misdelivered packages caused by an incorrect or incomplete shipping address provided by the customer.

10. Lost Packages

Eligible shipments include tracking and insurance against loss in transit.

If tracking indicates that a package may be lost, please contact us at info@swedishlabs.com.

We will review the tracking information and may open a claim with the shipping carrier. A package is not considered lost until the carrier confirms the loss or the investigation is completed.

If the carrier confirms that the package was lost in transit, we may arrange a replacement or another appropriate resolution.

11. Delivered Packages

If tracking shows that an order was delivered to the shipping address provided at checkout, we are not responsible for theft, loss, or missing packages after delivery.

Customers should check with household members, neighbors, building staff, mailrooms, parcel lockers, or the shipping carrier before contacting us.

12. Shipping Policy

We aim to ship domestic U.S. orders within 3–5 business days.

Business days do not include weekends, federal holidays, or carrier holidays.

Once your order ships, you will receive a tracking code by email or SMS, depending on the contact information provided at checkout.

Shipping times may vary due to carrier delays, weather, high order volume, holidays, supply issues, customs-related issues, or other circumstances outside our control.

13. Refund Processing

If a refund is approved, it will be issued to the original payment method used at checkout unless otherwise required by law.

Please allow time for your bank, card issuer, or payment provider to process and post the refund.

Original shipping fees are non-refundable unless required by law or unless the refund is due to our error.

14. Chargebacks

If you have an issue with your order, you agree to contact us first at info@swedishlabs.com so we can review and attempt to resolve the issue.

Filing a chargeback without first contacting us may delay resolution of your request.

15. Legal Rights

Nothing in this Policy limits any rights that cannot legally be waived under applicable federal, state, or local consumer protection laws.

Some states may provide rights that differ from or supplement this Policy. Where such rights apply, we will comply with applicable law.

16. Contact Us

For return, refund, damage, shipping, or order-related questions, contact us at:

VELINA GROUP LLC
Email: info@swedishlabs.com
Return Address: Address will be provided by our customer support team if a return is legally required or specifically authorized.